Shipping policy

Shipping Methods: Zarae Gems offers various shipping options including standard and express delivery. The available shipping methods may vary depending on the destination and product availability.

Shipping Rates: Shipping costs are calculated based on the destination, order weight, and shipping method selected at checkout. We offer free standard shipping on orders over a certain amount, which will be specified at checkout.

Processing Time: Orders are typically processed within 1-2 business days. Processing may take longer during promotional periods or holidays. Once shipped, you will receive a confirmation email with tracking information.

Shipping Destinations: We currently ship to [list of countries or regions]. If your country is not listed, please contact us for more information or assistance.

Delays: While we strive to deliver all orders promptly, unforeseen circumstances such as customs delays, weather conditions, or carrier limitations may affect delivery times. We will keep you informed of any significant delays impacting your order.

Order Tracking: All customers will receive a tracking number via email once their order is shipped. You can use this number to track your package through our website or the carrier’s site.

Lost or Damaged Items: In the rare event your item is lost or damaged during transit, please contact our customer service team within 14 days of the delivery date. We will work with the carrier to resolve the issue promptly.

Returns: If you need to return an item, please refer to our Returns Policy for detailed instructions.

Contact Us: For any questions regarding shipping, please contact our support team at [email protected].