Refund policy

Return Policy:

At Zarae Gems, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Items must be in their original condition, unworn, and with all tags and packaging intact.
• Proof of purchase or order number is required for all returns.

Non-Returnable Items:

• Custom or personalized items cannot be returned unless they are defective.
• Items that are damaged due to misuse or normal wear and tear are not eligible for return.

Return Process:

1. Contact our customer service team at [email protected] to initiate a return request.
2. Pack the item securely in its original packaging and include all accessories and documentation.
3. Ship the item back to our return address provided by our customer service team.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method used during purchase.
• Shipping costs are non-refundable, except in cases where the item is defective or incorrect.

Exchanges:

• If you wish to exchange an item, please contact our customer service team for assistance.
• Exchanges are subject to product availability.

Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us immediately.
• We will arrange for a replacement or full refund at no additional cost to you.

For any further questions or assistance regarding our return policy, please contact our customer service team at [email protected].